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Cancellation & Refund Policy

Last updated: 27 July 2026

Note for the site owner: the refund table below (24 hours / 12–24 hours / less than 12 hours) is still hardcoded in the page, not editable from Site Content — tables don't translate well to a simple text field. Everything else on this page is editable from Admin → Site Content → Cancellation Policy. If you want the table percentages editable too, ask and I'll build a small dedicated control for it.

This policy explains how cancellations, rescheduling, and refunds work for bookings made through the TopShot Sports Arena Platform. It applies to individual ground bookings; season bookings arranged directly with our team may be subject to separate terms agreed at the time of booking.

1. Cancelling a Booking

You can cancel an upcoming booking yourself from My Bookings in your account dashboard. Refunds for self-cancelled bookings depend on how much notice you give before your booked start time:

Notice given before start timeRefund
24 hours or moreFull refund
12–24 hours50% refund
Less than 12 hours, or no-showNo refund

2. Deposits and Partial Payments

Where a booking was confirmed with a partial deposit rather than full payment, the same notice-based refund percentages above apply to the amount actually paid (the deposit). If you cancel with less than 12 hours' notice, the deposit is forfeited and any unpaid balance is no longer owed.

3. Rescheduling

If you'd like to move your booking to a different date or time instead of cancelling, contact us with at least 12 hours' notice, and we will move your booking to another available slot at no additional charge, subject to availability. Any difference in price between your original and new slot (for example, moving into a peak-hour or weekend rate) will be charged or refunded accordingly. Contact us at topshotsportsarena@gmail.com or +91 7572969797.

4. Cancellations Made by Us

If we need to cancel your booking — for example, due to ground maintenance, unsafe weather, or circumstances beyond our control — you will receive a full refund of any amount paid, or the option to reschedule at no additional cost, regardless of how much notice was given.

5. How Refunds Are Processed

Approved refunds are issued to the original payment method via Razorpay. Refunds typically take 5–7 business days to reflect in your account, depending on your bank or card issuer — this timeframe is set by the banking network and is outside our control.

6. Non-Refundable Circumstances

Refunds will not be issued where a booking is ended early or entry is refused due to conduct covered under the Conduct at the Arena section of our Terms of Service. (see our Terms of Service).

7. Contact Us

For any cancellation or refund query, reach out to us at topshotsportsarena@gmail.com or +91 7572969797 and we'll help as quickly as we can.